Privacy Policy – Laboratoo
Last Updated: 09 April 2026
Laboratoo (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We may collect the following types of information:
1.1 Personal Information
Full name
Contact details (email, phone number)
Date of birth and gender (if required for testing)
Identification details (if required by providers)
1.2 Health Information
Test bookings and medical test selections
Uploaded prescriptions or medical documents
Test results (where applicable)
1.3 Payment Information
Payment details processed through secure third-party payment providers
Transaction history
1.4 Technical Data
IP address
Device and browser information
Website usage data (cookies, analytics)
2. How We Use Your Information
We use your information to:
Facilitate test bookings with laboratories
Provide access to your reports and booking history
Process payments and transactions
Communicate booking confirmations and updates
Improve platform performance and user experience
Comply with legal and regulatory obligations
3. Sharing of Information
We may share your information with:
3.1 Partner Laboratories
To fulfill your test bookings and provide services.
3.2 Service Providers
Including payment processors, hosting providers, and analytics tools.
3.3 Legal Authorities
If required by law or to protect rights, safety, or comply with regulations.
We do not sell your personal data to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Secure servers and encryption
Access control and authentication
Regular monitoring and updates
However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Health-related data may be retained as required by applicable regulations.
6. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent (where applicable)
Requests can be made by contacting us at [Insert Contact Email].
7. Cookies and Tracking
We use cookies and similar technologies to:
Improve website functionality
Analyze usage patterns
Enhance user experience
You may disable cookies through your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites (e.g., laboratories). We are not responsible for their privacy practices.
9. Children’s Privacy
Laboratoo does not knowingly collect data from individuals under the age of 18 without parental or guardian consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact: